TERMS OF SERVICE

1. Overview

 

Cruz Auto & Fleet Services (“Company,” “we,” “our,” or “us”) provides automotive repair, diesel engine repair, fleet maintenance, RV service, diagnostics, and related mechanical services.

 

By authorizing repairs, scheduling service, or using our website, you agree to the following terms.

 

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2. Estimates & Repair Authorization

 

All estimates are based on visible inspection and diagnostic results at the time of evaluation.

 

Additional repairs may be required if further issues are discovered during service. Customers will be notified for approval before additional work is performed whenever possible.

 

No repairs will be performed without proper authorization.

 

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3. Fleet & Commercial Accounts

 

For fleet or commercial customers:

    •    Authorized account representatives must approve work.

    •    Payment terms must be agreed upon in writing.

    •    Late payments may result in service suspension.

 

Fleet downtime estimates are provided as a courtesy and are not guaranteed.

 

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4. Parts & Components

 

Repairs may include:

    •    OEM parts

    •    Aftermarket parts

    •    Recycled or remanufactured components

 

Parts selection may vary based on availability, budget, and application.

 

Manufacturer or supplier warranties apply where applicable. Cruz Auto & Fleet Services provides workmanship warranties as outlined on your repair invoice.

 

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5. Diagnostics & Electrical Work

 

Diagnostic charges apply regardless of whether repairs are authorized.

 

Electrical and drivability diagnostics may require extended testing time. While we strive for accuracy, complex vehicle systems may require multiple diagnostic stages.

 

We are not responsible for unrelated failures that occur after repairs are completed.

 

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6. Heavy-Duty, Diesel & RV Repairs

 

Commercial vehicles, diesel engines, and RV systems may require:

    •    Specialized parts sourcing

    •    Extended lead times

    •    Additional labor due to system complexity

 

Completion timelines are estimates and may change due to parts availability, vendor delays, or unforeseen mechanical conditions.

 

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7. Storage & Abandoned Vehicles

 

Vehicles left at our facility beyond completion notification may incur storage fees.

 

Vehicles not picked up within a reasonable time may be subject to applicable state lien laws.

 

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8. Payment Terms

 

Payment is due upon completion unless prior arrangements are made.

 

Accepted payment methods will be disclosed at time of service.

 

Unpaid balances may result in:

    •    Late fees

    •    Collection efforts

    •    Mechanic’s lien where permitted by law

 

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9. Limitation of Liability

 

Cruz Auto & Fleet Services is not responsible for:

    •    Personal items left in vehicles

    •    Pre-existing conditions not related to performed repairs

    •    Downtime losses or business interruption

    •    Consequential or indirect damages

 

Liability is limited to the cost of services performed.

 

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10. Governing Law

 

These terms are governed by the laws of the State of Nevada.

 

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PRIVACY POLICY

 

Effective Date: [Insert Date]

 

1. Information We Collect

 

We may collect:

    •    Name

    •    Business name

    •    Phone number

    •    Email address

    •    Vehicle information (VIN, make, model)

    •    Fleet account details

 

Website usage data may also be collected via analytics tools.

 

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2. How We Use Information

 

We use collected information to:

    •    Process service requests

    •    Communicate about vehicle status

    •    Manage fleet accounts

    •    Improve customer service

 

We do not sell or rent customer information.

 

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3. Communication Consent

 

By providing your phone number or email, you consent to being contacted regarding service updates, estimates, invoices, and related business communications.

 

Message and data rates may apply.

 

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4. Data Security

 

We take reasonable measures to protect customer information. However, no online transmission can be guaranteed fully secure.

 

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5. Third-Party Vendors

 

We may share necessary information with:

    •    Parts suppliers

    •    Fleet management providers

    •    Payment processors

    •    Warranty companies

 

These vendors operate under their own privacy policies.

 

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6. Updates

 

We may update this policy periodically. Changes will be reflected with a revised effective date.